If the merchandise is refused you will be liable for any brokerage charges, duties, and/or freight charges incurred upon its return. When returning goods please include invoice number identification. Mail in original packaging whenever possible. If you are sending several items, please pack them so they do not damage each other.
Merchandise returned without first obtaining an "RMA" (as per above) will result in a credit to the account of the original purchaser in lieu of a monetary refund. The product must be in new, unused and unworn condition with all original packaging materials and unused certificates. If the product you're returning includes a special offer the additional item(s) must also be returned or you may choose to have the cost subtracted from your refund.
Damaged Product Policy: If you receive goods in a damaged condition, please inform the carrier (Post Office, UPS, USPS, FedEx agent or Common Carrier) immediately. Sign the bill of lading as "products damaged" whether it is prepaid or collect to you.
For returns, please contact Material Flow at 1-800-338-1382 for the correct address.
Non-Refundable Merchandise: Some specials, discounted/promotional offers, & custom products have a NO RETURN policy.